Delivery to the US was sent by Post, identified as Jewelry, package arrived in a FedEx envelope but FedEx stated it was not involved. The package had been opened, the boxes clearly ripped opened and empty. I have sent emails with no response, called the number on the website (01708-403679) which directs me to call another phone number (01708-402581) - which rings and then disconnects. Prepaid in full for two gold sovereign necklaces and now, after repeated attempts to receive ANY response by email or phone, I will proceed assuming this is not a valid firm and I was scammed.